FIRE AFFAIR | Frequently Asked Questions

Frequently Asked Questions

Orders

How do I place an order?

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Can I reserve items?

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I have got an e-gift card or discount code. How do I use this?

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Can multiple orders be merged into one order?

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Can I add another item after placing my order?

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Is it possible to remove an item from my order or to cancel my entire order?

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Do I need an account to order?

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Which payment methods can I use?

How do I know the payment process is safe?

Are all shown prices including VAT?

How long does it take for my order to be delivered?

What are the shipping costs and who are our shipping partners?

How can I check the current status of my order?

Where is my order being delivered?

What should I do if I am not home at the moment of delivery?

I have received my order but there is an item missing. What to do?

I have received the wrong item. What to do?

I have received a damaged item. What to do?

How do I return an item?

In what period can I return my order?

What are the returning conditions

What are the returning costs?

How can I exchange an item?

When can I expect my refund?

My return does not meet the conditions. How is that possible?

What are the warranty conditions?