How long does it take for my order to be delivered?
If you have placed your order on working days before 3 PM, your order will be shipped the same day. Orders shipped within the Netherlands will arrive in 1 or 2 working days. Shipments to other European countries will be delivered in approximately 2 to 5 working days. For countries outside of Europe, orders will reach its destination in 5 to 14 working days.
What are the shipping costs and who are our shipping partners?
We ship our items in the Netherlands by PostNL and internationally by PostNL, DPD and DHL. This way we are certain that the item is shipped with the proper care and is delivered to you safely.
Please note that packages can be transferred to a local postal company upon arrival in the country of destination. In most cases the tracking information will remain the same.
Have a look at this overview for all shipment details:
- Costs: €3,95*
- Delivery time: 1 to 2 working days
- Shipping partner: PostNL
*FREE delivery on orders above €75
- Costs: €9,95
- Delivery time: 2 to 5 working days
- Shipping partner(s): PostNL, DPD or DHL (varies per country)
Rest of the world
- Costs: €19,95
- Delivery time: 5 to 14 working days
- Shipping partner: PostNL
Custom, taxes, fees and duties
All prices shown are including 21% VAT, in accordance with the applicable legislation in the Netherlands. In case your order needs to be shipped to an address outside the EU, Dutch VAT will be removed at the checkout. So your order may be subject to VAT, import duties and/or taxes. Due the complexity of international laws, we are not able to predict these costs per country and we do not include those fees in orders. You are responsible for paying any local customs and duties on your order. We are required by law to disclose the full value of the package contents.
If an order is refused, you will be responsible for the shipping expenses, as well any additional duties, fees, customs or taxes incurred in shipping.
Where can I check the current status of my order?
As soon as you place an order, you will directly receive an order confirmation with the status of your order. When your order is packed and ready to be shipped, we will share the tracking information with you, so you will be able to track your order easily. In most cases shipping will only take a few days. This depends on to which country the package is shipped. Check the overview above for more information on this.
Return or exchange
You can read everything on how to return or exchange your item here.
FIRE AFFAIR gives you the possibility to notify us about a return within 14 days of receiving your order. After you have made this known, you have another 14 days to actually return the item(s). A reason for returning the item is not needed. We only take back items that are in the original packaging and in the original state. The costs for returning an item is at your own expense.
If you have any more questions about Shipping & Delivery, visit our FAQ page or contact us at firstname.lastname@example.org